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Remote Computer Assistance - How Does It Work?

Many IT Issues do not require a visit from our engineer or the associated wait. Using our remote access software, we can connect to your computer, view your screen and share control of the mouse. This gives you the opportunity to show us the problem as you experience it so that we can show you the solution. We use industry standard software that allows us one-time access to your computer whilst keeping you in control of what we can do and see.

Get In Touch

Email: support@mtechnical.co.uk
Phone: 01789 293 262
Windows Remote Support
Mac Remote Support

Mac Teamviewer v15

Mac Remote Support

Mac Teamviewer v14

Testimonials

As with most businesses, customer referrals are the best promotion for our business.

mtechnical Testimonials

It gives prospective clients the reassurance that we are going to be reliable and fulfil our promises. Our primary goal is to make sure that all parties are happy with the IT support they receive. The following is a sample of our customers’ comments:

Shakespeare Birthplace Trust

As a long-standing client, I have always found mtechnical to be a highly competent IT support organisation that is prepared to go the extra mile in order to ensure that our issues are resolved quickly and efficiently. mtechnical are a critical part of our IT function. mtechnical have worked on a number of business critical projects which have been completed to the highest standard. I would highly recommend mtechnical to any business looking for IT support. Robert and Daniel and the rest of the mtechnical team are always on hand to help us at the trust.

Rich Smith
ICT Manager
https://www.shakespeare.org.uk/

Shakespeare Birthplace Trust

Ragdoll Productions

We have worked with mtechnical over several years. The success of this relationship has been built on:

  • That they are clear and transparent when invoicing and costing.
  • Work to the budget.
  • Listen to you and identified appropriate solutions that fit the need.
  • Explain things to you in terms you will understand.
  • Manage your expectations so you know they will deliver when they say they will.
  • Are quick and effective with our on going support.
  • Great with our staff.

Chris Wood
Company Director
http://www.ragdoll.co.uk

Ragdoll Productions

Coleman Electrical Services

We have tried several companies for our IT support over the last fourteen years. You don’t appreciate the importance of your IT until it doesn’t work, like wise you don’t appreciate the resolve until it is delivered.

None offer the level of service that mTechnical do. One email or call and the issues resolved.

Customer driven, fairly priced with the ability to eradicate potential problems before they occur.

Well done to Daniel and his team for their continued support, professionalism and refreshing “can do” attitude!

http://www.colemanelectricalservices.co.uk

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Fassi UK

mtechnical first helped us when we were in an epic IT crisis. Rob came around that same afternoon & saved the day. Since then Daniel & his team have helped Fassi UK overhaul our IT systems to improve performance, stability and security. We now have confidence in our network leaving us free to concentrate on looking after our dealers & customers. I would recommend mtechnical IT Support to other businesses. They are knowledgeable, likeable & above all highly effective. http://www.fassiuk.com/

Fassi UKI

Henry Bonas Ltd

Being a small business we really appreciate having the team at mtechincal on hand for all our IT support to help things run smoothly. Having remote support means we can access their IT services where ever we are. They provide a quick and efficient service with great customer service. We could not recommend them more highly.

Henry Bonas
https://www.henrybonas.com/

Henry Bonas

The Garden Furniture Centre Ltd

Our business is heavily reliant on the internet and technology to process sales orders and to communicate with our customers and suppliers.

Since taking over responsibility for our IT support, mtechnical has dramatically improved the speed, usability and reliability of our network.

Jon Haimes
The Garden Furniture Centre Ltd
https://www.gardenfurniturecentre.co.uk

Garden Furniture Centre

A A Holmes Solicitors

We have no hesitation in recommending mtechnical for IT support after a successful upgrade of our systems at A A Holmes Solicitors. We were particularly impressed with their reliability, efficiency and their easily understood advice and input. http://www.aaholmes.co.uk

A A Holmes Solicitors

Big Pond Solutions

mtechnical has been providing Big Pond Solutions with IT support and advice for over four years, helping us grow from a few PCs to a full IT system across two new offices. We have always found them to be efficient, reliable and responsive. I would happily recommend mtechnical to other businesses. http://www.bpsgroup.com

Big Pond Solutions

Gateway Alliance

“Every member of the mtechnical team that the team and I have dealt with so far have been absolutely superb. Everyone has been extremely helpful, they are clearly all well-informed but also down to earth, approachable and friendly. Thank you so much, it really is a delight to work with you all”

Helen Martin
Chief Executive
www.gatewayalliance.co.uk

SRM Electrical

“Creating a new website could feel a little daunting however this was removed instantly with the customer services provided by mtechnical, it began with a very informative planning meeting to discuss our vision, ideas and great suggestions in which would benefit the company, mtechincal`s experience and expertise shined in the ideas suggested and where able to bring the vision to life in such a great turnaround time, I really enjoyed working with the team in sending all the content promptly and in return they really delivered a fast paced result, Tom in web design was very happy to support the process, amendments and great suggestions to bring the best out of the new website. I can’t thank mtechnical enough for making such a large and timely job made a great experience”.

Chloe Hannah
Group Marketing Manager
www.srmelectrical.co.uk

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