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Remote Computer Assistance - How Does It Work?

Many IT Issues do not require a visit from our engineer or the associated wait. Using our remote access software, we can connect to your computer, view your screen and share control of the mouse. This gives you the opportunity to show us the problem as you experience it so that we can show you the solution. We use industry standard software that allows us one-time access to your computer whilst keeping you in control of what we can do and see.

Get In Touch

Phone: 01789 293 262
Windows Remote Support
Mac Remote Support

Mac Teamviewer v15

Mac Remote Support

Mac Teamviewer v14

Terms & Conditions

mtechnical Ltd values your business and wants to maintain a long term relationship offering you the very best IT support. The following terms and conditions are designed to benefit all parties and we welcome your feedback if you have any concerns. Alternative or additional terms can be requested by contract customers where beneficial to all parties – these will be agreed in writing.

IT Support Terms & Conditions


Web Services Terms & Conditions


mtechnical Ltd
VAT No.: GB990885167

mtechnical Ltd Registered No.: 6810403

Privacy Policy

The contact page contains a form to collect personal data which will only be used internally by mtechnical Ltd for replying to your request. mtechnical Ltd will not provide this contact information to third parties unless required by law to do so.

mtechnical collects personal data which will be used for specific business purposes, for example:

  • providing IT support
  • to backup information for your protection
  • administrative purposes

Personal Data will include, for example:

  • usernames and password
  • email, telephone numbers and address
  • security information required by your suppliers

mtechnical will store this information securely for internal use and will occasionally share limited details with trusted partners to provide products and services. These would include couriers, hardware/software suppliers, web hosting providers, cloud services companies, etc.

mtechnical will keep all information up to date as we are made aware.

Your personal information is available on request and you can also request that it be removed from the mtechnical Ltd systems at any time. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible by the details shown on our contact page here.


Cookies are small text files that are stored on your browser or the hard drive of your computer or other device when you visit our website. They are not harmful and do not contain any information such as your home address, date of birth or credit card details.

On visiting our website for the first time you will be prompted to accept Cookies. Our website uses cookies to record your visit for statistical purposes and to improve your browsing experience.


This website and its content is copyright of mtechnical Ltd. All rights reserved. Any redistribution or reproduction of part or all of the contents is prohibited except with our written permission.


The information contained in this website is for general information purposes only. The information is provided by mtechnical Ltd and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk. We are happy to correct any errors or ommissions that you may wish to raise via the contact details above.

The mtechnical Ltd website contains links to other websites that may be of interest. mtechnical Ltd has no control over these sites and is therefore unable to take responsibility for their content, your protection and your privacy when visiting such sites.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Every effort is made to keep the website up and running smoothly. However, mtechnical Ltd takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

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