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Remote Computer Assistance - How Does It Work?

Many IT Issues do not require a visit from our engineer or the associated wait. Using our remote access software, we can connect to your computer, view your screen and share control of the mouse. This gives you the opportunity to show us the problem as you experience it so that we can show you the solution. We use industry standard software that allows us one-time access to your computer whilst keeping you in control of what we can do and see.

Get In Touch

Phone: 01789 293 262
Windows Remote Support
Mac Remote Support

mtechnical has been providing Big Pond Solutions with IT support and advice for over four years, helping us grow from a few PCs to a full IT system across two new offices. We have always found them to be efficient, reliable and responsive. I would happily recommend mtechnical to other businesses.

Big Pond Solutions

We have no hesitation in recommending mtechnical for IT support after a successful upgrade of our systems at A A Holmes Solicitors. We were particularly impressed with their reliability, efficiency and their easily understood advice and input.

A A Holmes Solicitors

The email protection service offered by mtechnical has dramatically reduced the amount of spam our business receives. It is a cost effective and simple system to use.

Richard Taylor-Edwards
Talisman Executive Resourcing Limited

Our business is heavily reliant on the internet and technology to process sales orders and to communicate with our customers and suppliers.

Since taking over responsibility for our IT support, mtechnical has dramatically improved the speed, usability and reliability of our network.

Jon Haimes
The Garden Furniture Centre Ltd

Garden Furniture Centre

mtechnical first helped us when we were in an epic IT crisis. Rob came around that same afternoon & saved the day. Since then Daniel & his team have helped Fassi UK overhaul our IT systems to improve performance, stability and security. We now have confidence in our network leaving us free to concentrate on looking after our dealers & customers. I would recommend mtechnical IT Support to other businesses. They are knowledgeable, likeable & above all highly effective.

Fassi UKI

We have worked with mtechnical over several years. The success of this relationship has been built on:

  • That they are clear and transparent when invoicing and costing.
  • Work to the budget.
  • Listen to you and identified appropriate solutions that fit the need.
  • Explain things to you in terms you will understand.
  • Manage your expectations so you know they will deliver when they say they will.
  • Are quick and effective with our on going support.
  • Great with our staff.

Chris Wood
Company Director

Ragdoll Productions

Having mtechnical on-board at this critical time of both design & implementation was a fantastic help to our organisation. We always felt in complete control and always felt fully supported & technically guided without bias. The close working relationship has further developed and led to other projects being undertaken. A great partner to have on-board.

Anil Kajal
Head of I.T

Shakespeare Birthplace Trust
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