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Remote Computer Assistance - How Does It Work?

Many IT Issues do not require a visit from our engineer or the associated wait. Using our remote access software, we can connect to your computer, view your screen and share control of the mouse. This gives you the opportunity to show us the problem as you experience it so that we can show you the solution. We use industry standard software that allows us one-time access to your computer whilst keeping you in control of what we can do and see.

Get In Touch

Email: support@mtechnical.co.uk
Phone: 01789 293 262
Windows Remote Support
Mac Remote Support

Managed Service Desk

Your business, fully supported

You can now have your own IT department

 Your investment in IT can be considerable and requires professional maintenance to ensure your business receives the maximum benefit.  With mtechnical you no longer need to employ an IT professional to receive enterprise level support via our Virtual IT Manager service.

Complete IT Management

All aspects of your network covered.

Fixed Monthly Fee

Full support for your business for one monthly fee.

Unlimited Remote Support

Helpdesk support for your employees via email and telephone.

Site Visits

Discounted onsite support

24 x 7 Monitoring

Proactive network monitoring of your systems to pre-empt IT issues.

Qualified IT Professionals

IT experts on call when you need them.

How it works

Outsourcing your IT Support can be a cost-effective and efficient way to run your network. Whilst reducing employee costs, you can still get access to IT professionals when you need them.

For a fixed, low cost monthly fee we can manage, monitor and support your business.

Onsite support is provided at a preferential rate and you will always be a priority customer.

Helpdesk

mtechnical operates a full-time UK based helpdesk to take support calls so your employees have help at the end of the phone whenever they need it.

Remote Support

We pay for professional screen sharing software to be deployed onto all your networked computers so we can actively assist should an issue arise.

Daily System Checks

In the background, we will check your systems daily to make sure your network is running correctly and your data is being backed up safely.

Technology Solutions

As your business grows, we will help you develop your network and introduce new technology.  We partner with Microsoft, Dell and various other industry leaders to provide the best solutions.

Support Summary

The Managed Service Desk service includes just some of the following:

User Support
Server Monitoring
Data Security
New Users
Email Issues
Patch Management
Daily Backup Monitoring
Virus Support
UPS Software
Printing Issues
Remote Access
Mobile Email
Internet Access
3rd Party Liaison
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